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Order Processing and Delivery Options
All orders are processed
within 1 business day, depending on product availability, and are delivered on
business days (Monday through Friday, excluding major holidays). Customers will receive an email confirmation upon order. All orders
are subject to credit card authorisation; only authorised orders will be
processed and shipped.
Singapore Standard Delivery
Deliveries will be made within 2-3 business days after you place your order (excluding weekends and public holidays) via SingPost Smart Pac.
Delivery will be charged at a flat-rate of SGD$5.00 (for purchases below S$50.00 nett).
Unfortunately, we cannot deliver on a public holiday. In such instance, please expect your delivery on the next business day.
P.O. Boxes Addresses
We are not able to ship to P.O. Boxes or APO/FPO addresses at this time. We apologise for any inconvenience.
International Orders & Shipping (Outside Singapore)
For shipping to other destinations, kindly contact us at email@example.com or here.
Shipping to Multiple Addresses
At this time we do not offer shipping to more than one location per order. We apologise for the inconvenience.
You will receive an order confirmation upon payment. You can log in to “My Account” and check the status of your order. If you have questions about your order, please contact Character + Design, Singapore via email firstname.lastname@example.org or call: +65 63760881.
While we hope you are always satisfied with your Character + Design purchase, we realise you may need to exchange a product. In that event, please review the information below.
Exchanges must be made within 7 days of your receipt date for a refund.
Exchanges must be returned in their original condition, unopened.
We cannot refund original shipping costs with the return.
We can only accept returns from purchases at www.characterplusdesign.com
Please bring your receipt and returns to the following Character + Design Parkway Parade branch for an exchange:
Character + Design - Parkway Parade
80 Marine Parade Road #B1-51/52
Tel: +65 6346 6283
If you have received damaged merchandise, please contact us at email@example.com or call : +65 6376 0881 and we will respond with the appropriate return instructions.
If you have any questions, please contact us by email at firstname.lastname@example.org or by phone at +65 6376 0881.