Delivery Information

Order Processing and Delivery Options

All orders are processed within 1 business day, depending on product availability, and are delivered on business days (Monday through Friday, excluding major holidays). Customers will receive an email confirmation upon order. All orders are subject to credit card authorisation; only authorised orders will be processed and shipped.


Singapore Standard Delivery

Deliveries will be made within 2-3 business days after you place your order (excluding weekends and public holidays) via SingPost Smart Pac.

Delivery will be charged at a flat-rate of  SGD$5.00 (for purchases below S$50.00 nett).

Unfortunately, we cannot deliver on a public holiday. In such instance, please expect your delivery on the next business day.

P.O. Boxes Addresses

We are not able to ship to P.O. Boxes or APO/FPO addresses at this time. We apologise for any inconvenience.

International Orders & Shipping (Outside Singapore)

For shipping to other destinations, kindly contact us at or here.

Shipping to Multiple Addresses

At this time we do not offer shipping to more than one location per order. We apologise for the inconvenience.

Order Tracking

You will receive an order confirmation upon payment. You can log in to “My Account” and check the status of your order. If you have questions about your order, please contact Character + Design, Singapore via email or call: +65 63760881.

Return Policy

While we hope you are always satisfied with your Character + Design purchase, we realise you may need to exchange a product. In that event, please review the information below.

Exchanges must be made within 7 days of your receipt date for a refund.

Exchanges must be returned in their original condition, unopened.

We cannot refund original shipping costs with the return.

We can only accept returns from purchases at

Please bring your receipt and returns to the following Character + Design Parkway Parade branch for an exchange:

Character + Design - Parkway Parade

80 Marine Parade Road #B1-51/52

Parkway Parade

Singapore 449269

Tel: +65 6346 6283

If you have received damaged merchandise, please contact us at or call : +65 6376 0881 and we will respond with the appropriate return instructions.

If you have any questions, please contact us by email at or by phone at +65 6376 0881.